We are encouraging patients to give their views about how the practice is doing.  We would like to be able to find out the opinions of as many patients as possible.  We conducted an independent survey run by CFEP in October 2011. You are able to complete your own survey by clkicking on the icon on the home page.

If you are interested in local health issues and wish to improve our services we would value your  opinion on the important issues that come out of this survey.  By providing your email address we will contact you every now and again to ask you a question or two.

Your contact details will only be used for this purpose and will be kept safely.

No medical information or questions will be asked, or be responded to.

The information we need is:

• Your name:
• Email Address:
• Postcode:

You can let us have this information by :

Telephoning the Practice Manager on 01993 813732.

Using the Contact Us button at the top of the page.

Filling in a brief form at the Surgery

Common questions and answers

Q Why are you asking people for their contact details?

A We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing to identify areas for improvement.

Q Will my doctor see this information?

A The questions will be about the surgery and how well we are doing.  If your doctor is involved in the changes  they may see general feedback from patients.

Q Will the questions you ask me be medical or personal?

A We will only ask general questions about the practice.

Q  Who else will be able to access my contact details?

A Your contact details will be kept safely and securely.  They will not be shared with anyone else.

Q How often will you contact me?

A Once the survey results are known we will need to ask you a question or two.  We may contact you again if you have a particular interest, or if an important issue comes up .

Q What if I no longer wish to be on the contact list or I leave the surgery?

A We will ask you to let us know by email if you do not wish to receive further messages.

• The practice profile, opening hours and how to access services during core hours.

The practice has 4.5 partners and a GP retainer operating from one site in the centre of Woodstock.  We serve a mainly rural population and are supported by 4 practice nurses and an administrative team.

Reception Opening Hours

Monday 08.00-18.30

Tuesday 08.00-18.30

Wednesday  08.00-18.30

Thursday 08.00-18.30

Friday 08.00-18.30

Please do not telephone before 10.30am for non-urgent matters or book ahead routine appointments.

Consulting Times

Monday – Friday 09.00 – 11.45  and 16.30 – 18.30

Extended Opening Hours

Routine Appointments are available  06.00- 8.00 (one session per week);

18.30- 19.00 (two sessions per week) ;08.00-10.30 (Saturdays)

Treatment Room Times

Monday – Friday 08.40 – 09.30          Blood tests and injections only        

09.30 – 18.15       Dressings, vaccinations, minor injuries, sutures etc.

Appointments are necessary and booked through RECEPTION (01993 811452)

For patient care appointment times are prioritised.

• The Patient Group profile.

The Patient Participation Group  was formed as a reference group in the summer of 2011. Patients were encouraged to join the group by posters placed in the waiting areas of the Surgery, by word of mouth and by information on the website.  Most patients are happy to join a virtual group and provide their email adddress.  Patients who do not use email are sent information in the post and invited to phone in.  The information available is updated regualry and new members are always welcome.

The Survey

Our survey was undertaken by CFEP (Client Focused Evaluation Programme) an independent organisation specialising in patient and colleague feedback surveys for health professionals working within the NHS and allied services. The survey is recognised by the government and provides a comprehensive overview of our patient services.

325 questionnaires were given out during a two week period in November.  The survey was promoted on our website and patients completed them when they visited the surgery during a two week period.

A report was produced by CFEP and each Patient Participation Group member received a copy of the report in November.  The group were asked to comment and discuss their findings in December.

The Review

The PPG (Patient Participation Group) were very satisfied with the rising level of satisfaction over the previous 4-5 year period. Our patients think highly of our telephone access and the ability to have a telephone consultation with their GP.

The PPG picked up on the following issues:

The practice operates extended hours and appointments are available early morning, later evening and Saturday mornings.  Opening hours were not seen as an issue, although it may be necessary to promote the extended hours further.

The PPG and Partners are now discussing the remaining three issues  with a view to making changes.

The Action Plan

Future plans will be placed here when the review is complete.

About This Form

Note that by using this form, you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method to notify us of your comment.

Your IP address (38.107.179.206) will be sent with your communication. In rare cases where abuse or criminal activity can be shown to have taken place this may be used by the authorities to trace you.